If something is not working as expected, try the steps below first. If the issue persists, send a message with the right context and we can investigate quickly.
Support email: [email protected]
Developer: Ahmed Almehairbi
We aim to respond within 1–2 business days. Including the details listed below will help us resolve your issue faster.
Most issues can be resolved without contacting support. Work through this list before sending a message.
Swipe the app away from the app switcher and reopen it. This clears most temporary state issues.
Voice generation, text enhancement, and account sync all require a live connection. Try switching from Wi-Fi to cellular or vice versa.
If Pro features are not showing after a valid purchase, go to Settings inside the app and tap Restore Purchases. Make sure you are signed into the same Apple ID used for the purchase.
Account and credit issues can sometimes be resolved by signing out from Settings and signing back in. This forces a fresh session and refreshes your plan status.
Check the App Store for available updates. Many issues are fixed in the latest version before a support request is needed.
Sign-up, sign-in, password reset, or email verification issues that are not resolved by the steps above.
Restore purchases, Pro access not reflecting, billing-related confusion, or plan mismatch after a valid purchase.
Problems with text conversion, missing output, playback errors, or unusual synthesis results that happen consistently.
Recording quality, upload issues, sample duration errors, transcript problems, or saved custom voice not appearing.
If your remaining credit count looks incorrect or hasn't reset after the expected time, we can check the account state.
Crashes, UI bugs, unexpected behavior, or anything not covered above. Include a screen recording where possible.
Credits are fetched from the server when the app launches. If the count looks stale, sign out and sign back in to force a fresh sync. If you believe you were incorrectly charged, include your account email and the approximate time of the generation when you contact support.
Make sure you are signed into the same Apple ID that made the original purchase. Open Settings in the app and tap Restore Purchases. If the subscription is active in your Apple account but not reflecting in the app, contact support with your Apple ID email and a screenshot of the active subscription from iOS Settings → Apple ID → Subscriptions.
Check your spam or junk folder first. If the email is not there, try signing in with Apple as an alternative. If you are locked out of your account and cannot recover access through Apple Sign In, contact support with your account email and we can look into account state manually.
Voice cloning requires samples of at least 10 seconds each with a minimum total of 10 seconds. Samples should be clear, free of background noise, and recorded in a consistent environment. If your model was created but does not appear in the voice list, force-quit and relaunch the app. If the issue continues, contact support and include your account email.
Including the following helps us investigate faster and avoids back-and-forth.
App Store billing, subscription renewals, cancellations, and refunds are managed by Apple under App Store rules. To cancel a subscription, go to iOS Settings → Apple ID → Subscriptions. To request a refund for an App Store purchase, use Apple's Report a Problem process at reportaproblem.apple.com.
If your issue is specifically about how the app reflects an active purchase or restored entitlement — for example, Pro features not appearing after a valid active subscription — contact support with your account email and a brief description of what you expected.